Terms and Conditions
All online orders received will be confirmed by e-mail from Maylandsea Smokery and payment will be confirmed on a second e-mail from PayPal or iZettle.
We accept payment by Visa, Mastercard, Maestro, American Express and Diners over the phone or in person. Payment is processed by our payment provider iZettle. We also take payments via PayPal.
Delivery is free of charge and currently is on every Monday for orders placed by Saturday morning. Delivery times varies, please contact us for more details before you place your order.
We deliver to these postcodes: CM0, CM1, CM2, CM3, CM4, CM5, CM6, CM7, CM8, CM9, CM10, CM11, CM12, CM13, CM14, CM15, CM16, CM21, CM77, SS0, SS1, SS2, SS3, SS4, SS5, SS6, SS7, SS8, SS9, SS10, SS11, SS12, SS13, SS14, SS15, SS16, SS17, CO2, CO3, and CO5. Pick up directly from us is also available.
Please use a delivery address where goods can be accepted in person. At the checkout you will be asked to include recipient’s telephone number and any drop off / delivery / directions instructions.
We make special arrangements to cope with the Christmas demand: Please refer to the delivery page for up to date information on our deliveries, especially our last orders and delivery dates for Christmas. Delivery on a specific day during this period cannot be guaranteed.
New Year Orders
Orders for the New Year period must be dispatched prior to Christmas. Please see notes above.
Alterations & Cancellations
We can accept alterations to an order by e-mail or phone as long as it has not been prepared, packed ready for delivery.
Website & Cookies
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We have taken great care to present the products on our website accurately. The photography is a good indication of the actual product and gift packaging, where relevant; however please see product listings for exact product descriptions.
From time to time our website may contain hyperlinks to websites operated by other parties. Such hyperlinks are provided for your reference only. We may not control such websites and are not responsible for their contents. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on them.
All website design, text, images and graphics and the selection and arrangement thereof on our website(s), is the copyright of Maylandsea Smokery. Permission is granted to electronically copy and to print portions of our website(s) for the sole purpose of placing an order through Maylandsea Smokery, or to use our website(s) as a shopping resource. Any other use of materials on our website(s), including reproduction for purposes other than those noted above, modification, distribution or republication any part of it without the prior written permission of Maylandsea Smokery is strictly prohibited.
Data Protection and Privacy Statement
Personal information provided to us by you will be held by Maylandsea Smokery. We will never share this information with third parties unless required to do so by Law. If you opt in to subscribe to our monthly newsletter we will contact you by e-mail &/or post to advise you about our products and promotions; however we will never inundate you with messages. If you do not wish or no longer wish to be contacted, you can unsubscribe in one click from the newsletter or please e-mail us. Please be assured that your personal information will only be used to ensure your orders and requirements are met efficiently within a safe and secure environment. We request you to keep secure any user names and passwords issued to you for your use on our web site. PLEASE contact us IF YOU NEED ANY FURTHER CLARIFICATION
Due to the very fresh nature of our products we do not offer a returns policy. In the very unlikely event you are unhappy with your goods or your product arrives in poor condition we ask that you contact us immediately. It helps to take a photograph of any damaged product and email it to us. We will do our up most to resolve any complaint as swiftly as possible. Contact us on +44 (0) 7930 077526 or firstname.lastname@example.org